Account and Data Deletion Procedure

How to Delete Your Account

Account deletion is completed in the CareTogether app. Open Account Settings and select Delete Account.

When you start the deletion process, you will be signed out immediately and taken to identity verification.

Verify Your Identity

Complete the identity verification step shown after you are signed out. This helps us make sure that only the account holder can request deletion.

After your identity has been verified, we will send a confirmation email to the email address associated with your account.

Confirm Deletion by Email

Open the confirmation email and click its confirmation link to make your final confirmation. Your account is not deleted until you complete this final step.

If you did not request account deletion, do not click the confirmation link.

What Will Be Deleted

After you make the final confirmation, your account and all CareTogether app data related to that account will be permanently deleted.

• Account and authentication information
• Care groups and group membership associated with the account
• Care Recipient profiles, status information, and retained history
• Messages, recurring care events, and other app data associated with the account

Important: This Cannot Be Undone

Account deletion is permanent. Once you make the final confirmation, deleted account data and all related CareTogether app data cannot be recovered.

If you have an active subscription, cancel it separately through the Apple App Store or Google Play. Deleting your CareTogether account does not necessarily cancel an active store subscription.

Need Help?

If you have trouble completing the deletion process, contact service@sk5s.com. Please do not include unnecessary sensitive personal or care-related information in your email.