Account and Data Deletion Procedure

Before You Delete Your Account

If you are the Owner of a CareTogether care group, you must first delete your care group and its associated data before requesting deletion of your personal account.

Deleting your personal account does not automatically delete your care group or the data associated with it.

Please complete the following steps.

Step 1 — Delete Your Care Group

Open the CareTogether app and sign in to your Owner account. Open the care group you own, go to Care Group Settings, and select Delete Care Group. Review the deletion information, then confirm that you want to permanently delete the care group and its associated data.

This may include information associated with the care group, such as:

• Care Recipient profiles
• Care Recipient status information
• Care status history retained by the Service
• Messages
• Recurring care events
• Family member participation and group membership information
• Important: Care group deletion is permanent and cannot be undone.
• If you manage multiple care groups, you must delete each care group separately before requesting deletion of your personal Owner account.

Step 2 — Request Deletion of Your Owner Account

After you have deleted all care groups that you own, open Account Settings and select Delete Account, or use the account deletion request method provided by CareTogether. Confirm that you want to delete your personal account and complete any identity or authentication verification required to process the request.

You may also submit an account deletion request by contacting service@sk5s.com. Please include the email address associated with your CareTogether Owner account so that we can identify and verify your account.

What Happens After Your Account Deletion Request

After your account deletion request has been verified and processed:

• Your Owner account will be deleted.
• Your associated authentication information will be deleted, subject to applicable legal and security requirements.
• You will no longer be able to sign in using the deleted account.
• Your subscription will not necessarily be cancelled automatically by deleting your CareTogether account.

Important: Cancel Your Subscription Separately

If you have an active CareTogether subscription, you must cancel the subscription through the platform where you purchased it. For subscriptions purchased through the Apple App Store, cancel the subscription through your Apple account’s subscription settings. For subscriptions purchased through Google Play, cancel the subscription through your Google Play subscription settings.

Deleting your CareTogether account does not necessarily cancel an active App Store or Google Play subscription.

Other Family Members and Care Recipients

If you are a family member or Care Recipient rather than the Owner of a care group, you may use the account or participant deletion options available within the CareTogether app.

Removing yourself from a care group does not necessarily delete the care group or information belonging to other members. The Owner remains responsible for managing and deleting the care group.

Processing Time

We will process verified account deletion requests within a reasonable period and as required by applicable law. Some information may be retained where necessary to:

• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Maintain security
• Enforce applicable agreements
• Protect our legal rights
• Where information is retained for these purposes, it will be retained only for as long as reasonably necessary.

Questions About Account Deletion

If you have difficulty deleting your account or care group, contact service@sk5s.com.

Please do not include sensitive personal or care-related information in your email unless it is necessary to resolve your request.